Cancellation And Return Policy

General Cancellation And Return Policy  

At Kelixir Perfumes LLP, we strive to provide you with the best quality products and customer service. We will not accept any product returns due to a change of mind as long as the received product is not found to be defective on arrival. However, if the product received is found to have damage or size issues, the customer can ask for an exchange. In such cases, in order to be eligible for an exchange, the customer has to return the purchased product within two days of the purchase. The product must be in the same condition that you received it in. Once the returned products are received and accepted, exchanges will be processed at the earliest, and we will notify you once this has been completed.

If you have any questions or concerns regarding our cancellation and return policy, please feel free to contact our customer support team at +91 9544642499 or care@kperfume.in  You can also contact us through WhatsApp at +91 9544642499. We appreciate your understanding and cooperation in this matter.

Cancellation: Once an order has been placed and processed, we do not offer refunds or cancellations.

Return policy: We will not accept any product returns due to a change of mind as long as the received product is not found to be defective on arrival.

Defective products: We will not accept any product returns due to a change of mind as long as the received product is not found to be defective on arrival.

Exchange policy: If the product received is found to have damage or size issues, the customer can ask for an exchange.

Eligibility for exchange: In order to be eligible for an exchange, the customer has to return the purchased product within two days of the purchase.

Condition of product: The product must be in the same condition that you received it in.

Processing of exchanges: Once the returned products are received and accepted, exchanges will be processed at the earliest, and we will notify you once this has been completed.

Customer support : If you have any questions or concerns regarding our cancellation and return policy, please feel free to contact our customer support team at +91 9544642499 or care@kperfume.in .You can also contact us through WhatsApp at +91 9544642499.